I would like to begin by saying I have been a loyal Toyota customer since 1998. In the years of bad mortgages and sweet lease deals, I leased a Camry for a very cheap price. I will admit, never did I feel taken advantage of. Thus, when my lease was up in 2002, not only did I release a Camry, but my husband bought a Toyota, too! Toyota, I have loved you for your dependability; I have loved you for your reliability; I have loved you for the amenities that you offer.
With that being said, Damn you, Toyota! In this technologically advanced age that we live in, can you not design a mini-van that can keep its hub caps? I mean, really, I know it’s a lease, but it’s not a rental! I am not going to beat it up to turn it back in. I expect you to represent.
I choose you Toyota because of your reputation. (Okay, not the Toyota recall reputation. At that time, people were like, “You drive a Toyota?” They were in disbelief that I was willing to put my life on the line day-in and day-out,) You stand behind your motor vehicles, and when something is amiss, you are willing to admit fault and fix it.
Thus, I need you to admit that something is rotten in the state of Denmark. I need you to admit that something went awry. For whatever reason, the hub caps on the Toyota Sienna slip off at the slightest jousting.
Okay, maybe I am partially at fault. I drove a Camry for so long, maybe I take turns a bit too sharp. After seven years, maybe I still misjudge the size of my car. Maybe I have skidded across a curb or two. Nonetheless, why can’t you engineer a wheel that can withstand a little bad driving?
Toyota, I deflect the blame to you.
Since I started driving the Sienna in 2004, I have lost seven hub caps. Seven! If that does not seem like a particularly abounding number, I will admit, on my last lease, I stopped buying hub caps in the second year of my lease after I had lost my fifth hub cap. Seemingly, I could have purchased dozens more. Instead, I swallowed my pride and went hub cap-less for four years. With this current lease, I lost both passenger side hub caps within six months. I cannot afford to continue to replace them (you know, the economy and all); I have no choice but to mitigate my own self-worth and drive an automobile that is poorly constructed.
I have been scarred. Last week, I had the windows unrolled; I had forgotten about the physical appearance of my car. I was stopped at a stop sign in one of the nicer neighborhoods of town. I looked at a passerby and tried to smile. She ignored me. I thought I saw her mouth, “White Trash.” It couldn’t have been that she was listening to music and singing along to a song. No, it had to have been the appearance of my car. I have been reduced to White Trash because of your failure to create a wheel that can keep a hub cap, and I am seriously contemplating psychological counseling to get over the trauma of this experience.
So, Toyota, I beg you, please fix this problem. I am not the only loyal customer who has dealt with this issue. I see Siennas all over the roads with the same problems. I am calling upon you now to fix this problem. Do not let another middle class American mom experience the pain and trepidation I have experienced. Do not allow another loyal customer feel the shame that I feel. It is time for you to take a stand, Toyota, and fix this problem.
Do it for soccer moms.
Do it for hockey moms.
Do it for spelling bee moms.
Do it because it’s the right thing to do.